Privacy Policy - JuvenessGlow

1. Introduction

Welcome to JuvenessGlow. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and postal address when you contact us or place an enquiry.
Technical Data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
Communication Data: Any information you provide when contacting us through our contact form or email.

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide customer support
To process and fulfill your product requests
To send you educational content and product information if you have opted in
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Consent: When you provide explicit consent for specific purposes
Contract: To fulfill our obligations when you request products or services
Legitimate Interests: To improve our services and communicate with you
Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our website and business
Legal authorities when required by law
Professional advisors such as lawyers and accountants

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Cookies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

JuvenessGlow
29 Union Street
Aberdeen AB11 5BU
United Kingdom
Email: [email protected]
Phone: +44 1224 732 965